Car hire at Malaga Costa del Sol Airport from £5/day - KAYAK (2024)

Service representatives at Enterpise Malaga were absolutely wonderful and extremely helpful and understanding. After having an unfavorable experience with another car rental company, Enterprise really stood out among the group for top tier service

Great experience. Smooth and efficient team at Wiber Malaga Airport. Car was awesome too!

there was no clue about how the dropoff is , i arrived at 2 am for the drop off i didn t find anyone there

Prepaid collections can go straight to the parking lot - don't need to stop in the terminal

Excellent experience,the costumer service was top notch, The people from shuttle bus to the rental office was very helpful polite and very caring! Especially the lady who we return the car to was extremely polite and very friendly which made us very comfortable! Her name was Yolanda

Never prepay anything... Wanted to switch my reservation to my wife's name. Not allowed. They made me cancel my reservation and rebook in her name. $500 cancelation fee. Not really acceptable as she was standing right next to me at the counter. Just another b.s. fine print screw the customer situation.

There is construction going on in the Malaga airport and the signs leading to car rental are all incorrect. We walked all over the airport before finally seeing a van with the logo on the side and running after it and stopping it to find out how to get a ride to the vehicle location. Once we got there the people were outstanding. Walked us through our rental, the charges, what to expect, really all we could ask for. The vehicle itself was comfortable and drove well. The drop off in Madrid was ok, but there was some damage to the vehicle that we ended up paying for that we had no idea happened. I'm guessing somebody hit us in a parking garage. Oh well, not the rental car companies fault, but it did put a damper on the return process.

I liked that RecordGo were in the main airport terminal. The car was ready and reasonably new (around 20K km and with Apple CarPlay) and RecordGo said they were only interested in scratches of more than 4cm. No fuss, all worked well and I enjoyed several hundred trouble-free km in the vehicle. Drop-off at the end was equally easy.

Excellent, great car, great customer service

Pick up process is incredibly complicated. They make you wait in queue to go up to the counter where they confirm your information only to be told to go fill in your document information at a kiosk. You then have to wait again to back to the same counter once you’ve filled all the information in. I did not like how this agency takes a fuel deposit, this was not mentioned anywhere prior to hiring the car.

Really pushy at the pick-up desk. Said that the insurance I purchased from Priceline wasn't valid and tried to sell me more insurance - really pushed hard for me to buy more. Then tried to sell me an upgrade that was 3x my daily rate, which was more funny than anything else. Rental car places are known for being a bit pushy and dishonest, but this was next level. I wouldn't rent from them again, and have been watching my credit card like a hawk for other "extra" charges.

Pros:

Super easy pick up at the airport counter then a small walk to the garage at the airport to get in the car and go. No pressure on buying extra insurance or upgrading.

Cons:

Over all one of the best rental encounters I have had in over 40 years.

n.a.

I had heard bad things about Hertz and I've rented from other companies regularly. My experience with them was actually very good. It was an easy process and the service was good. No hidden fees, no issues. Well done.

Bonjour En prenant la voiture que j ai loué pour quelques heures 9h-18::30(30km),j ai fait le tour de la voiture,aucune anomalie. En retournant la voiture, des petites taches de p peinture blanche (couleur de la voiture) de 1-2cm2 sur le bas côté du coffre,côté conducteur,dont m en incriminé la responsabilité.

Last time that i use KAYAK.The app give me wrong direction to drop off the car.Because of that i need to pay extra 76 euro.Poor communication between kayak and hertz.For sure will not recommend anyone to use KAYAK

The agent was incredibly rude and didn’t honor our booking. We went next door to Enterprise and was met by a friendly staff.

The pick up location is not in the airport, you have to take a shuttle. Make sure not to come too early before the reservation as they will make you wait. Additional charge of 15$ for diesel cars that they don't tell you about.

More frequent shuttle bus

Pickup experience was fantastic. The staff at the Malaga location were very friendly and helpful. However, we had a change in plans and needed to drop the car off earlier than expected and it would be before they open. Getting ahold of someone to figure out how to schedule that was a pain! I was hung up on 2x and when someone did give me a number to call, they reeled the numbers off super fast then hung up before I could confirm I had it correctly. I don’t think this is an issue with the Málaga location we rented from, but the main corporate lines customer service. Once we were able to get ahold of the right information, drop off went really smoothly.

Rude customer service agent told me that i have to wait 20 minutes for my car because my reservation was at 11 am even though they had plenty of cars and nobody in the office. Ended up going to Hertz.

Cons:

Agent refused to give receipt then over charged by 300 on my credit card

Cons:

The “Audi or equivalent” car turned out to be an entry level sedan. The would not honor the insurance I purchased through Kayak and tried to charge me double for their insurance. I ended up walking away from the counter. Horrible horrible experience.

Pros:

Car was clean and in great condition

Cons:

GPS provided and charged to us did not work in most places outside of metropolitan areas

I didnt made a reservation and they tried to charge me

Car was great, drop off was easy, but the pickup could have been better with a nicer employee. She tried to up-sell me on everything.

Cons:

It took me more than an hour to find and deduce that Goldcar was the intermediary of Ace, they had a little sign, hardly visible that said Rodeon. Price with Ace perfect. I decided for an upgrade at Goldcar (Rodeon) and it was ridiculous more expensive. A worthless GPS for 100€!!!. And I had to leave 2000$ for deposit plus €150 for gas, these amounts hopefully I'll get back to my credit card in a week.

Pros:

Staff was kind. in the mail "CarRentals.com Car Reservation - Ace Rent A Car Confirmation #CRV9189677" there was not mentioned the REAL car rental company which is was GOLD CAR, this time, we where looking for it more then 30 minits... I bokked the car and paid for the full insurance (11 EUR for each day) by the CAR RENTALs.Com, and payd for the CAR rental but at the GOLD CAR DESK I had to pay more 279,75 EUR, it wa snot mentioned when I booked the CAR on the rental Page.. COBERTURA Super Relax... 128 EUR... the mann at the service desk could not tell why we ned this... just we have to pay it... Especialy for the SMART RETURN... it was not easy to find the CAR KEY return DROP BOX... In that CASE naver again ACE... BR.

Cons:

You should be more flexible towards customers who make a mistake while booking a car

i paid once in your portal and then i was forced to pay at europcar desk again

I had a horrible experience! With full of lies in everything! They have forced me to do an upgrade with a wrong information in price, dropoff and pickup. I am in process to take a legal actions against them in base of fraud!!

I booked pick up for 11 am we got through quicker than expected but when I went to collect at 10.15 am I was told we would have to wait until 11 am so we had to sit in the airport car rental area wasting time. I can see no reason for having to wait. The car itself was scratched, clunky, not the VW Polo advertised and not similar in regard to the driving experience. The Vauxhall we were given was clunky. The tyres were not fully inflated. The oil light came on. The car was clean inside, but grubby on the outside. It had a car rental sticker peeling off on the driver door. The cost was high and poor value for money.

A quick overview of what to expect from Goldcar Malaga airport: 1. Collect keys at airport kiosk (your signature on the small card machine screen here will be incredibly dishonestly inserted onto a damage document accepting the damage to the car before you're allowed to view it - in our case claiming zero damage when this was far from true). For us this is absolutely unacceptable and the reason for the 1 star review. You will be up-sold additional insurance at this point for over 5x the price of buying from a separate company. Note if you don't take their insurance you'll need to pay the deposit of over 1000 EUR. 2. Go to car in carpark (you'll be told the bay number). 3. Review any existing damage to this car. Despite not being told to do this, at this point you should report any damage to Goldcar staff in the carpark or the small kiosk in the carpark. Make sure you take lots of photos at this point. 4. Use car as per the terms and conditions 5. Return car to Goldcar spaces and return keys. Again take photos to protect yourself. 6. If you have incurred damage (somone keyed our car) we eventually discovered you need to talk to the staff at the desk in the carpark kiosk who can confirm the cost of the damage (which we paid at this point) and provide a receipt if you have insurance from another company as we did. We wish the process had been much more clearly explained, experienced some (not all) rude staff members on returning the car, and witnesses a LOT of unnecessarily confused and frustrated customers upon returning the car. These issues should be easy to fix with clear communication and an honest approach to dealing with car damage.

Goldcar is the cheapest for a reason- they don’t make it clear to you that at the airport they want €1000 euro deposit that they will keep for 3 weeks after the booking. We followed instructions and dropped the car off in the designated bay, keys in the drop off box but were then charged a €70 fee per day claiming that the car had not been delivered. We were refunded this when they actually took the time to go collect the car. Never ever would I use them again

The rent did not happen. The pick up location was wrong ( not my mistake)